IT SUPPORT

SOLUTIONS

Traditional phone systems are costly, outdated, and restrictive—it's time to upgrade! Procom's VoIP (Voice over IP) solutions, powered by Snom and Yealink, deliver high-quality, feature-rich communication at a fraction of the cost. Whether you're a small business, a corporate enterprise, or a call center, we ensure seamless, scalable, and secure VoIP connectivity.

IT Support
IT Support

Build your IT support solution

Answer 7 questions and get a tailored SLA recommendation.

Step 1 of 714%
What type of organisation are you?
Helps us tailor compliance and support requirements.
🏢
Small / medium business
Up to ~100 staff, no in-house IT
🏛️
Corporate enterprise
Multi-site, larger teams
🎓
Educational institution
School, college or university
🏥
Healthcare / medical
Clinic, practice or hospital
Step 2 of 728%
How many devices need support?
Include desktops, laptops, and servers.
10 devices
150100150200+
Step 3 of 742%
What is your current IT setup?
Helps us understand what's already in place.
❌
No IT support at all
We handle issues ourselves as they arise
🔧
Ad-hoc / break-fix support
We call someone only when something breaks
👤
In-house IT staff
We have our own IT person or team
🤝
Existing managed IT provider
Looking to switch or supplement
Step 4 of 757%
What are your biggest IT pain points?
Select all that apply — you can choose more than one.
⏱️
Unexpected downtime
Systems going offline disrupts work
🔒
Cybersecurity threats
Worried about malware or breaches
🐢
Slow or ageing hardware
Devices are sluggish and unreliable
🔄
Missed updates & patches
Software falling out of date
📡
Network / connectivity issues
Unreliable internet or internal network
💸
Unpredictable IT costs
Bills spike whenever something breaks
Step 5 of 771%
How critical is response time to you?
Think about what a 2-hour outage would cost your business.
🚨
Mission-critical — every minute counts
Downtime directly costs us revenue or patient safety
⚡
High priority — same-day resolution needed
We can survive a few hours but no more
📋
Normal — next business day is fine
Issues are inconvenient but not catastrophic
Step 6 of 785%
Do you have remote or hybrid workers?
Affects remote support and VPN / security policies.
🏢
All staff work on-site
Everyone is at the same office or premises
🔀
Hybrid — mix of office and remote
Some days at home, some in office
🌍
Fully remote or multi-site
Staff spread across locations
Step 7 of 7100%
Are you planning any technology purchases soon?
We can help you budget and source the right equipment.
🛒
Yes — within the next 3 months
Upgrades, new hardware or software licences
📅
Possibly — within 6–12 months
Planning ahead but nothing confirmed
✋
No purchases planned
Happy with current hardware for now
Your personalised SLA recommendation
Recommended services
Next step

Ready to get started? Contact Procom to discuss your tailored IT Support SLA.

Request my SLA quote →
SLA Profile
AWAITING SELECTIONS...
Organisation
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Devices
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Current IT
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Priority
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Workforce
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Pain points
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Key Benefit
Complete all 7 steps to unlock your SLA recommendation.
WHY CHOOSE PROCOM
For IT Support?

Our Technology Partners

SECURITY & FIREWALLS
Procom deploys enterprise-grade firewall and network security solutions designed to protect your business from modern cyber threats.
  • Next-Generation Firewall (NGFW)
  • Intrusion Detection & Prevention
  • VPN & Remote Access
  • Endpoint Protection
  • Security Auditing & Compliance
SCHEDULED PREVENTATIVE MAINTENANCE
Keep your IT infrastructure healthy with proactive maintenance that prevents downtime before it impacts your business.
  • Patch Management & Updates
  • Hardware Health Monitoring
  • Performance Optimisation
  • Backup Verification
  • Monthly IT Health Reports

The Procom Advantage

01

Certified IT Professionals

Our engineers hold industry certifications ensuring you receive expert-level support every time.

02

Proactive Monitoring

We detect and resolve issues before they cause downtime, keeping your business running smoothly.

03

Rapid Response Times

Guaranteed response SLAs so critical IT issues are addressed within hours, not days.

04

Scalable Solutions

From small offices to multi-site enterprises, our IT support scales with your business growth.

05

Monthly IT Reporting

Transparent monthly reports giving you full visibility into your infrastructure's health and performance.

06

24/7 Maintenance SLA

Keep your IT systems running at peak performance with our Service-Level Agreements (SLA).

MAINTENANCE SLA

Procom's IT Support SLA ensures your systems are always protected, maintained, and performing at their best.